Refund policy

casaperstudenti.it acts as a technology intermediary. As a result, how refunds are handled depends on the type of money flow.

For rent and the security deposit the money flows between Student and Landlord: refunds are governed between the parties under the contract and the law, and the platform only provides assistance. The platform handles refunds directly only for amounts that pass through or are held in custody on its systems.

For additional services the money goes to the third-party Provider, with a 5% fee to the platform: the rules in section 4 apply.

For visibility services (Boost) casaperstudenti.it is the direct seller: the rules in section 5 apply.

Payments are processed by secure third-party payment providers. When a refund is due, it is credited to the same payment method used for the purchase, normally within 5-10 business days of approval and in any case within a maximum of 14 days. Actual crediting times depend on the User's card network or bank.

Rent is paid by the Student to the Landlord under the signed rental contract. Any refunds, reductions, adjustments or returns of rent are governed exclusively by the contract entered into between the parties and by applicable law, including Law 392/1978. casaperstudenti.it is not responsible for returning rent, as it is not a party to the contract.

The security deposit is returned by the Landlord at the end of the tenancy, net of any documented damage, under the terms of the contract. The platform neither withholds nor returns the deposit in its own name and may provide assistance in case of dispute without assuming any responsibility for the outcome.

A payment made by mistake, for example paying the same instalment twice, should be reported to support immediately: once the error is verified, the amount is reversed.

In case of a dispute between Student and Landlord concerning rent or deposit, casaperstudenti.it may provide assistance and mediation within the limits of its tools, for example by making transaction records available, without assuming any responsibility for the outcome.

With remote booking the deposit is held in custody (escrow) by the platform and not paid out to the Landlord immediately.

You are entitled to a full refund if the Landlord declines or does not confirm the booking, if the listing is removed before move-in, or if within 2 days of key handover you report that the home is substantially different from the listing and the review confirms it.

If you do not report any issue within 2 days of key handover, the deposit is released to the Landlord and is no longer refundable by the platform: from that moment the contract's security-deposit rules apply.

In case of dispute, the decision rests with the platform team, which acts in an arbitration role and may order a full refund, a partial refund or the release to the Landlord based on the evidence provided by both parties.

The following conditions apply to services delivered by third-party Providers through the platform.

You can cancel a service booking up to 24 hours before the agreed time. If you have already paid, the refund of the amount paid (fee included) is handled by support on request at supporto@casaperstudenti.it.

In case of late cancellation, that is less than 24 hours before execution, the refund follows the Provider's conditions and the fee may not be refunded.

If the company does not show up or the service is not performed, you are entitled to a full refund, including the 5% service fee.

If the service was performed but in a seriously unsatisfactory way, contact support within 7 days: the complaint is assessed case by case and the outcome is normally communicated within 7 days of the report, considering a partial or full refund together with the company. Reviews remain an independent tool from any refund in all cases.

Requests should be sent to supporto@casaperstudenti.it indicating the order reference; refunds are issued to the same payment method used.

Visibility services (Boost) are digital services sold directly by casaperstudenti.it.

By purchasing them you consent to instant activation and, once the promotion has started, the Boost is non-refundable as a digital service whose immediate execution the User requested, accepting the loss of the right of withdrawal under Article 59 of the Consumer Code.

You are nonetheless entitled to a refund, including a proportional one, in case of a technical malfunction attributable to the platform that prevents the proper delivery of the service, or if the listing is removed by the platform for reasons not attributable to you; in such cases the Boost may be re-delivered.

Under Articles 52 and following of the Consumer Code, a consumer who purchases a service from casaperstudenti.it at a distance has the right to withdraw within 14 days of the conclusion of the contract, without giving reasons and without additional costs, subject to the exceptions provided by law.

For digital services already performed, if the consumer requests immediate execution of the service, for example Boost activation, and accepts its start before the 14 days expire, they lose the right of withdrawal once the service has been fully performed, under Article 59(1)(o) of the Consumer Code. The same exception applies to services with a specific execution date.

This policy does not limit any mandatory rights granted by applicable law. To exercise withdrawal, where applicable, the User can write to supporto@casaperstudenti.it.

Write to support at supporto@casaperstudenti.it, or from the Contact page, indicating the transaction (date, amount, listing or service) and the reason for your request, attaching any evidence such as photos or messages.

We normally reply within 5 business days. If the request is approved, the refund is issued right away, with the crediting times described in section 1.

The consumer may also turn to the European Online Dispute Resolution (ODR) platform, available at https://ec.europa.eu/consumers/odr.

We may update this policy; the current version is always available on this page and applies to transactions made after publication.

For refund requests and complaints you can write to supporto@casaperstudenti.it.

For requests concerning the protection of personal data you can write to privacy@casaperstudenti.it; you also retain the right to contact the Italian data protection authority, the Garante (www.garanteprivacy.it).