Refund policy

casaperstudenti.it acts as a technology intermediary. As a result, how refunds are handled depends on the type of money flow.

For rent and the security deposit the money flows between Student and Landlord: refunds are governed between the parties under the contract and the law, and the platform only provides assistance. The platform handles refunds directly only for amounts that pass through or are held in custody on its systems.

For additional services the money goes to the third-party Provider, with a 5% fee to the platform: the rules in section 4 apply.

For visibility services (Boost) casaperstudenti.it is the direct seller: the rules in section 5 apply.

Payments are processed by secure third-party payment providers. When a refund is due, it is credited to the same payment method used for the purchase, normally within 5-10 business days of approval and in any case within a maximum of 14 days. Actual crediting times depend on the User's card network or bank.

Rent is paid by the Student to the Landlord under the signed rental contract. Any refunds, reductions, adjustments or returns of rent are governed exclusively by the contract entered into between the parties and by applicable law, including Law 392/1978. casaperstudenti.it is not responsible for returning rent, as it is not a party to the contract.

The security deposit is returned by the Landlord at the end of the tenancy, net of any documented damage, under the terms of the contract. The platform neither withholds nor returns the deposit in its own name at the end of the tenancy and may provide assistance in case of dispute without assuming any responsibility for the outcome.

If the deposit of a contract signed on the platform is paid through the platform, it is held in custody until you move in and follows the rules of section 3 (key handover, 2 days to report issues, full refund of the deposit if the Landlord cancels before handover; if you have already paid other contract instalments, the cancellation goes through support, which also handles the related refunds). If the contract ends before move-in, the decision on the deposit held in custody lies with the platform team, based on the evidence provided by both parties.

The contract activation fee (19.99 €) pays for the digital contract service provided by the platform. Any refund request should be sent to support, which assesses it case by case in compliance with mandatory consumer rights.

A payment made by mistake, for example paying the same instalment twice, should be reported to support immediately: once the error is verified, the amount is reversed.

In case of a dispute between Student and Landlord concerning rent or deposit, casaperstudenti.it may provide assistance and mediation within the limits of its tools, for example by making transaction records available, without assuming any responsibility for the outcome.

With remote booking the deposit is held in custody (escrow) by the platform and not paid out to the Landlord immediately.

You are entitled to a full refund if the Landlord declines or does not confirm the booking, if the listing is removed before move-in, or if within 2 days of key handover you report that the home is substantially different from the listing and the review confirms it.

If the Landlord does not confirm the booking within 5 days of payment, the booking is cancelled and your deposit is refunded automatically. Until the Landlord has confirmed it, you can also cancel it yourself from your personal area, with a full refund of the deposit. Key handover can be recorded no earlier than the day before the move-in date.

If you do not report any issue within 2 days of key handover, the deposit is released to the Landlord and is no longer refundable by the platform: from that moment the contract's security-deposit rules apply.

In case of dispute, the decision rests with the platform team, which acts in an arbitration role and may order a full refund, a partial refund or the release to the Landlord based on the evidence provided by both parties.

The following conditions apply to services delivered by third-party Providers through the platform.

You can cancel a service booking up to 24 hours before the agreed time. If you have already paid, the refund of the amount paid (fee included) is handled by support on request at supporto@casaperstudenti.it.

In case of late cancellation, that is less than 24 hours before execution, the refund follows the Provider's conditions and the fee may not be refunded.

If the company does not show up or the service is not performed, you are entitled to a full refund, including the 5% service fee.

If the service was performed but in a seriously unsatisfactory way, contact support within 7 days: the complaint is assessed case by case and the outcome is normally communicated within 7 days of the report, considering a partial or full refund together with the company. Reviews remain an independent tool from any refund in all cases.

Requests should be sent to supporto@casaperstudenti.it indicating the order reference; refunds are issued to the same payment method used.

Visibility services (Boost) are digital services sold directly by casaperstudenti.it.

At the time of purchase you expressly request, by ticking the dedicated box, immediate activation of the Boost and acknowledge that you will lose the right of withdrawal once the service has been fully performed, that is when the purchased period ends (Article 59(1)(a) of the Consumer Code). If you are a consumer and withdraw within 14 days of purchase while the Boost is still running, we refund the part of the price corresponding to the days not yet used (Article 57(3) of the Consumer Code).

You are nonetheless entitled to a refund, including a proportional one, in case of a technical malfunction attributable to the platform that prevents the proper delivery of the service, or if the listing is removed by the platform for reasons not attributable to you; in such cases the Boost may be re-delivered.

Under Articles 52 and following of the Consumer Code, a consumer who purchases a service from casaperstudenti.it at a distance has the right to withdraw within 14 days of the conclusion of the contract, without giving reasons and without additional costs, subject to the exceptions provided by law.

If the consumer expressly requests immediate performance of a service, for example Boost activation, and acknowledges the loss of the right of withdrawal once the service has been fully performed, they lose that right only when the service has been fully performed, under Article 59(1)(a) of the Consumer Code. If they withdraw earlier, within the 14 days, they only pay an amount proportional to the part of the service already provided and are refunded the rest, under Article 57(3) of the Consumer Code.

This policy does not limit any mandatory rights granted by applicable law. To exercise withdrawal, where applicable, the User can write to supporto@casaperstudenti.it.

Write to support at supporto@casaperstudenti.it, or from the Contact page, indicating the transaction (date, amount, listing or service) and the reason for your request, attaching any evidence such as photos or messages.

We normally reply within 5 business days. If the request is approved, the refund is issued right away, with the crediting times described in section 1.

If you are not satisfied with our reply, you can still use the alternative dispute resolution (ADR) procedures provided for by Articles 141 et seq. of the Italian Consumer Code, before one of the bodies entered in the official lists, or go to the competent court.

We may update this policy; the current version is always available on this page and applies to transactions made after publication.

For refund requests and complaints you can write to supporto@casaperstudenti.it.

For requests concerning the protection of personal data you can write to privacy@casaperstudenti.it; you also retain the right to contact the Italian data protection authority, the Garante (www.garanteprivacy.it).